Open Discussion (#3) - "Unable to reopen connection" messages using Bold (#79) - Message List

"Unable to reopen connection" messages using Bold

Problem encountered: 'Unable to reopen connection' message appears any time an attempt is made to connect to an IMAP server. The BB 9000 Bold built-in email access works fine, also web browsing using the built-in browser and Opera Mini work fine, both using wireless data plan and WiFi. Tried both with and without "Use MDS proxy". TCP's APN settings are all blank. Tried both 1.0.3 and 1.0.4 and re-installation of 1.0.4. Tried both IMAPS port 993 and IMAP 143, no difference. Also tried access to a gmail account, same message.

The carrier is Rogers Wireless. IMAP server is Dovecot. I find no record of connection attempt in the dovecot logfile.

The 1.0.4 installation was deleted, then re-installed, this time the prompt "Set application permissions." was checked, and "Server Network" and "Internet" access were both changed from "Prompt" to "Allow".

Rogers Wireless technical support was contacted. They reset the device and we pulled the battery and rebooted. They were unable to identify a data connection problem from their end.

Discussion  http://www.logicprobe.org/proj/logicmail/discussion/2/36/204 was checked, but found no resolution there. A built-in logging was used to capture LogicMail communication which is shown at bottom. Instructions were taken from  http://www.logicprobe.org/proj/logicmail/wiki/debugging.

After scouring the logicprobe.org website and googling for an answer, I have not yet found the cause of the problem. I am relatively new to BB devices, but that also means that my BB Storm has not yet been modified significantly from out-of-box condition.

d net.rim.transmission.SendThread - Swfp - 6/5 12:02:26
i net.rim.mdp - TXss - 6/5 12:02:26
i net.rim.mdp - RPda - 6/5 12:02:26
i net.rim.mdp - RXst - 6/5 12:02:26
d net.rim.udp - RXst   11 - 6/5 12:02:26
d net.rim.udp - RXST   1 - 6/5 12:02:26
d CC - Ret,"false" - 6/5 12:02:25
d CC - IsActive - 6/5 12:02:25
d CC - Ret,"false" - 6/5 12:02:24
d CC - IsActive - 6/5 12:02:24
d CC - Ret,"false" - 6/5 12:02:24
d CC - IsActive - 6/5 12:02:24
d CC - Ret,"false" - 6/5 12:02:23
d CC - IsActive - 6/5 12:02:23
d CC - Ret,"false" - 6/5 12:02:21
d CC - IsActive - 6/5 12:02:21
d net.rim.mdp - TTst - 6/5 12:02:21
d net.rim.udp - TXss - 6/5 12:02:21
d net.rim.udp - TXwa - 6/5 12:02:21
d net.rim.udp - TXsb   102 - 6/5 12:02:21
d net.rim.mdp - TXsb - 6/5 12:02:21
i net.rim.mdp - TPtm - 6/5 12:02:21
i net.rim.mdp - TTex - 6/5 12:02:21
d CC - Ret,"false" - 6/5 12:02:20
d CC - IsActive - 6/5 12:02:20
d net.rim.mdp - TTst - 6/5 12:02:16
d net.rim.udp - TXss - 6/5 12:02:16
d net.rim.udp - TXwa - 6/5 12:02:15
d net.rim.udp - TXsb   102 - 6/5 12:02:15
d net.rim.mdp - TXsb - 6/5 12:02:15
i net.rim.mdp - TXst - 6/5 12:02:15
d net.rim.gme - TXSs - 6/5 12:02:15
i net.rim.gme - TCKe - 6/5 12:02:15
i net.rim.gme - TXCE - 6/5 12:02:15
d net.rim.gme - THWd - 6/5 12:02:15
d net.rim.gme - TXMh - 6/5 12:02:15
i net.rim.gme - TISi - 6/5 12:02:15
i net.rim.gme - TCCe - 6/5 12:02:15
i net.rim.gme - TCEd - 6/5 12:02:15
i net.rim.gme - TIDh - 6/5 12:02:15
i net.rim.gme - TIUd - 6/5 12:02:15
d net.rim.gme - TXGi - 6/5 12:02:15
i net.rim.gme - TXst - 6/5 12:02:15
a cmime - TXst   47414196 - 6/5 12:02:15
d net.rim.otafm - TRAN - pbakker@xxxxxx.com/GBISXNAC02S01, 22 - 6/5 12:02:15
d net.rim.otafm - FLSH - 6/5 12:02:15
E LogicMail - org.logicprobe.LogicMail.mail.MailException: Unable to reopen connection - 6/5 12:02:14
i LogicMail - Connection closed - 6/5 12:02:14
E net.rim.tcp - TNLf   0 - 6/5 12:02:14
d net.rim.hrtRT - CNon - 6/5 12:02:14
d net.rim.hrtRT - PRjI - 6/5 12:02:14
a net.rim.hrtRT - EPRj 0x2100000002 - 6/5 12:02:14
a net.rim.tunnel - STnc-00000000 - 6/5 12:02:11
a net.rim.tunnel - Open- - 6/5 12:02:11
a net.rim.tcp - open-tcpsocket://mail.xxxxxx.com:143;interface=cellular - 6/5 12:02:11
i LogicMail - Opening connection:
socket://mail.xxxxxx.com:143;deviceside=true
 - 6/5 12:02:11
i LogicMail - Connection closed - 6/5 12:02:11
E net.rim.tcp - TNLf   0 - 6/5 12:02:11
d net.rim.hrtRT - CNon - 6/5 12:02:11
d net.rim.hrtRT - PRjI - 6/5 12:02:11
a net.rim.hrtRT - EPRj 0x2100000002 - 6/5 12:02:11
a net.rim.tunnel - STnc-00000000 - 6/5 12:02:10
a net.rim.tunnel - Open- - 6/5 12:02:10
a net.rim.tcp - open-tcpsocket://mail.xxxxxxxx.com:143;interface=cellular - 6/5 12:02:10
i LogicMail - Opening connection:
socket://mail.xxxxxx.com:143;deviceside=true
 - 6/5 12:02:10
d CC - Ret,"false" - 6/5 12:02:01
d CC - IsActive - 6/5 12:02:01
d CC - Ret,"false" - 6/5 12:01:59
d CC - IsActive - 6/5 12:01:59

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